FAQ

{% trans 'Experimnt is a peer-to-peer platform that allows people to share a passion, knowledge or know-how through experiences. By booking an experience on Experimnt, you take the opportunity to re-discover your city and new facets of yourself. Our objective is to make you live incredible experiences hosted by some of the most amazing local people.' %}

{% trans 'As a host, Experimnt is therefore a tool allowing you to share your unique passion about a theme, an activity, a sport, a city, an adventure, a talent or a craft with other people. You are unique and your experience needs to resemble you by all means!' %}

{% trans 'Starting to host an experience through Experiment is as simple as it sounds. You need to follow a few simple steps to submit your experience' %}:

 

    1. To start hosting an experience, you must change your status as ‘owner’ in the ‘My Profile’ section of your account. Once done you will have the opportunity to submit your first experience and be a unique experimnt host (‘Add Listing’).
    2. Each experience is unique and needs to resemble you. You have the opportunity to choose a unique title to your experience, write a description what your guests will be living, set up a price and a schedule, add pictures and other information to enhance your listing.
    3. Once your listing has been submitted, our team will review it and send you an email on approval. You are now ready to host your first guests!
    4. You can manage your experience through your ‘Dashboard’, by adding or modifying information, contact your guests directly through our internal messaging system, get reviews from your guests after living your experience, etc.

 

Click here to have more detailed information on how to host an experience on Experimnt. May you have any question, we invite you to contact our team at support@experimnt.com.

Hosting an experience is a new way to share passion and knowledge, but definitely not an easy task to make it unique and memorable. We do expect from our hosts to provide the highest quality experiences to each guest. Some key elements differentiate experiences offered on Experimnt, such as:

    • Offering a local and authentic vibe
    • Bringing a moment of sharing around a passion, a knowledge or a know-how
    • Embracing differences and cultures
    • Taking us out of our confort zone
    • Being unique and creative
    • Focusing on people.

We know how important social interactions are during difficult times. Experimnt also allows you to find online experiences that don’t require you to move from home in order to enjoy them.

We use Zoom Meetings to host each online experience. Zoom is a third-party cloud platform for video conferencing and can be used on desktop computers, tablets, and mobile devices.

After booking your experience, you will receive a Zoom link from you host through the internal messaging system allowing you to access your experience. On the day and time of your experience, click on the link to connect to the online meeting.

VAT and Taxes are calculated according to the laws and regulations in practice and added on top of the price charged for the experience. They might also be applicable for service fees.

All experiences booked on Experimnt are cancellable and fully refundable within 24 hours of purchase, or at least 7 days before the experiences takes place. This standard cancellation policy is applicable to all experiences on the platform and might be adapted in the future.

This FAQ page gathers some of the most requested information about Experimnt. If you wish to have more details regarding hosting or living an experience with Experimnt, we invite you to visit our Help Center.

For any question related to experiences, such as meeting process, content and activities, special requirements or demands, we suggest you to contact your host directly by message.

If you have questions or requests about bookings, refunds, or technical problems, please contact our support team at support@experimnt.com.